Our goal is to increase engagement with our clients, and feedback plays an important role. The Absolute Engagement Engine ensures that we understand and deliver on what our clients need and expect. For prospects, we use the Engine to create a differentiated experience and demonstrate our value before the first meeting (consistently and efficiently). Overall, Absolute Engagement has been a great partner in helping us enhance both our prospect and client experience.

We thought we were just going to gather feedback to understand loyalty and support retention. In the end we learned so much more about what our clients really need and want. As importantly we were able to integrate those insights into our CRM and training programs to drive real change.

Using the Client Connect and Client Insights features of the Engagement Engine has allowed all of our advisors to consistently and efficiently focus on the things that matter most to our clients.  The impact is a clearly differentiated experience and increased referrals.

The entire process was flawless and worth every penny. I’m so happy with the results and look forward to using Absolute Engagement as a partner again in capturing input from our clients.

Absolute Engagement are the experts when it comes to gathering and using input from clients. The process not only helped us understand what matters most to our clients but uncovered growth opportunities. Their team provided a customized approach to reflect our key priorities and the technology, tools and the guidance we needed to take action.

Absolute Engagement’s expert guidance and proven process were incredibly valuable to help us understand both satisfaction and experience with our firm. The team guided us through survey construction, execution and analysis and reporting. The findings and tools will allow us to enhance our offering, deepen our relationships and meet or exceed expectations in the future.

One thing that is so great about this work is how it complements our engagement challenge perfectly!  Every team now has a clear reason and can create some good talking points to reach out and connect with their clients before year end.  This should help drive a lot of client communication over the next few months and should drive deeper engagement.