Use direct input from clients to drive meaningful engagement and growth.
The Client Insights platform combines hands-on guidance with innovative technology and tools, to help advisory firms gather input and feedback, generate new insights and take meaningful action.
Evolve your client experience
Has your client experience evolved to reflect changing client needs? The reality is that clients’ needs and expectations are fluid - and they are evolving. Learn how we help you understand exactly what your clients really need, want and expect and to use those insights to evolve the experience you deliver across your organization.
Is there untapped referral opportunity in your business? Our research shows that advisors aren’t meeting the majority of prospects who are referred to them, creating a significant referral gap. Learn how we help you identify – and comfortably follow-up on – the untapped referral opportunities in your business.
Are you missing unmet needs among your existing clients?
The lives of your clients are changing and that change creates unmet needs. Learn how we help you pinpoint those unmet needs and follow-up in a way that not only supports growth, but drives deeper engagement among existing clients.
Do your client reviews always drive deeper engagement and growth?
An engaging review should reflect what is most important to your clients and where they need your support right now. Learn how we can help you efficiently co-create your reviews to reflect your clients’ dynamic concerns and challenges, while uncovering missed growth opportunities.
Gather relevant and timely input from clients, using tools, surveys and polls that are personalized to reflect your specific goals and objectives.
2
Insight
View comprehensive reporting and analytics for the business as a whole, as well as client-level insights to support active engagement and growth.
3
Action
Access tools, resources and one-on-one support to identify specific next steps, connect the dots between client input and action and support execution.
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