Setting a Higher Standard for Client Relationships
Learn why traditional measures, such as client satisfaction, don't set the bar high enough for an industry that puts the client at the center of the experience. In this brief ebook, we suggest a new approach to measuring the quality of client relationships, drawing on Absolute Engagement's ongoing investor research to assess the ROI and drivers of engagement .
We believe that, as an industry we owe it to clients and to ourselves to set a higher standard. And we believe that standard is client engagement. The question is, how do we take action?
Founder & CEO, Absolute Engagement