The great advisors I know are empathetic. They ask good questions. They provide meaningful advice. They are rock stars in their own right.
And they are human. For better or for worse, that small fact can sometimes get in the way of conversations we need to be having with our clients.
Sometimes we fear the awkward or the intense. We aren’t sure how to pivot into different conversations. And once we’re there, it’s less clear how to come back gracefully.
Over the last several months, I (and the team at Absolute Engagement) have been honored, humbled and grateful to have the opportunity to work with several advisory firms who were willing to try a new approach to their client reviews and learn new skills to drive deeper conversations.
The results have been profound.
In the process we learned a few things.
One of the best decisions we made was to partner with Kim Payne on the training and coaching aspects of this new work we are doing. Kim is the Founder of 9rok, based in Melbourne, Australia. And we’re proud to see her as part of our extended team.
I asked Kim to spend some time sharing her experience and ideas on these key learning points and what it takes to have the right conversations at the right time. It’s a 20-minute video so grab a coffee, sit back and enjoy.
Thanks for stopping by,