Capture and use client input to drive engagement and growth.

We’ve always understood that if you want to create a client experience that exceeds expectations, it’s critical to ask for and listen to clients’ input and feedback.  It is the client’s voice that’s most important. When it comes to designing an effective strategy to gather, analyze, and implement what is most important to clients into the client experience, Absolute Engagement is an exceptional partner.

I knew I wanted to execute a client survey in 2021 to capture my clients’ sentiment after the past 18 months of turbulence and disruption from COVID. Enter Julie and her team at Absolute Engagement, I am SO glad we found them in time to execute our survey on our behalf. The entire process was flawless and worth every penny. I’m so happy with the results and look forward to using Absolute Engagement each time we want to conduct a firmwide client survey. We are also now brainstorming ways to do smaller, segmented surveys with Julie on an ongoing basis to keep our clients’ feedback at the center of everything that we do!

We thought we were just going to gather feedback to understand loyalty and support retention. In the end we learned so much more about what our clients really need and want. As importantly we were able to integrate those insights into our CRM and training programs to drive real change.